Checking members in for class

Every Triton check-in creates an attendance record tied to a class. These records drive retention reports, instructor pay, kids' attendance certificates, and the "paying but not attending" churn signal.

The three check-in methods

1. Kiosk self check-in

A tablet at the front desk that members tap on their way in. They enter a PIN or scan their QR code. This is the default at most gyms.

2. Staff manual check-in

A staff member opens the class on the calendar and ticks members present. Used when the kiosk is down, or for remote check-ins (virtual classes).

3. Attendance via scheduled appointment

Members who booked a private appointment don't need to check in separately — booking is implicit attendance. Instructors can mark "no-show" if they don't turn up.

Setting up the kiosk

Create the kiosk device

Under Kiosk → Devices, create a new device, give it a name ("Front desk iPad"), and generate a pairing code.

Pair a tablet

Open the kiosk URL on a tablet in fullscreen kiosk mode, enter the pairing code, and leave it running.

Member PINs

Every member gets a 4-digit PIN automatically. They can change it under their profile. Staff can reset a forgotten PIN from the member's detail page.

What gets recorded

Each check-in captures: member, class (including instructor and space), timestamp, method (kiosk / manual / appointment), and optionally a feedback rating (1–5 stars if you enable post-class feedback).

Reports

Attendance report

Reports → Attendance shows totals by period, class, instructor, and membership type. Great for spotting which instructors or time slots are under-performing.

Zombie members

A hidden gem: the "paying but not attending" report surfaces members whose billing is current but who haven't checked in within a threshold you set. These are your highest-risk churn candidates.