Issuing and using store credit
How store credit works, when to issue it, and how members spend it down.
On this page
Store credit lets you give a member money that lives inside Triton rather than refunding to their card. Use it for goodwill, class cancellations, or referral rewards.
When to use store credit
Refunds that don't need to hit the card
A member paid for a workshop that got cancelled. Rather than refund the card (a ~3% fee loss and days of bank processing), issue store credit equal to the ticket price.
Referral rewards
Your referral program can be configured to drop store credit on both the referrer and referee when the new member signs up.
Goodwill gestures
Someone's had a rough experience and you want to comp their next month. Issue one month's worth of credit.
Issuing credit
From the member profile, go to the Billing tab and click Issue Credit. Pick an amount and add a note explaining why (the note is internal only).
Spending credit
Credit is applied automatically to the member's next invoice. If they have A$50 in credit and their next invoice is A$150, they'll be charged A$100 via Stripe and their credit balance drops to zero.
What counts as an invoice
Membership renewals, one-off charges, and retail purchases (if you're on the commerce plan) all eat credit. Kiosk guest passes do not.
Credit expiry
By default, store credit never expires. You can enable expiry under Settings → Billing → Store Credit — a common choice is 12 months. Expired credit shows up in the Liability Report as "written off".
Tax and accounting
Store credit is deferred revenue until it's spent. Triton's Liability Report tracks the outstanding balance so your accountant can see exactly what you owe members at any point.
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